SSH Access

Each GPU Server Blib runs a fully isolated instance of Ubuntu 22.04 LTS with full root-level control. You can access your server directly via SSH using the credentials provided in the management interface.

Attention: The SSH port is special for every machine, so take care of using the correct SSH port. It is is not 22, it’s mostly between 10000 and 59999.

UFW ATTENTION 🚨 You do not need a firewall (UFW) activated on your GPU Server Blib! Read more here: Do I need a Firewall on the GPU Server? AI Agents may tell you to secure the server with tools typically used in webserver scenarios. Don’t do that. An active UFW will block your access to the server.

1. Retrieving SSH Credentials

To access your server, open the Trooper.AI Management Interface and navigate to your active Blib instance.

Click on the “Actions” button to display the SSH connection details:

Use Actions button to reveal SSH credentials

You will see the following information:

Hostname (e.g. connect01.trooper.ai)
SSH Port
Username
Password (click the eye icon to reveal)

You may use the copy buttons to paste the values directly into your terminal.

2. Establishing the SSH Connection

Use a standard SSH command to connect to your server:

bash

ssh USERNAME@HOSTNAME -p PORT

Replace USERNAME, HOSTNAME, and PORT with the values from the dashboard.

Example:

bash

ssh trooperai@connect01.trooper.ai -p 15012

If this is your first connection, your terminal may ask to confirm the server’s fingerprint:

Code

The authenticity of host 'connect01.trooper.ai (IP)' can't be established.
Are you sure you want to continue connecting (yes/no)?

Type yes and press Enter to proceed.

3. Connection Confirmation

After a successful connection, you should see a standard shell prompt:

This indicates you are now logged into your GPU Server Blib.

4. Using Root Privileges

Although you are logged in as a non-root user for security reasons, your account is fully privileged. You can execute administrative tasks using sudo.

Examples:

bash

sudo apt update
sudo fdisk -l

The first time you use sudo, you will be prompted to enter the provided password.

5. Notes

Your SSH connection is secured and isolated.
All installed templates (e.g., Jupyter, ComfyUI) remain active in parallel and accessible via the assigned public ports.
For advanced provisioning or automation, you may integrate this access with rsync, scp, or configuration tools like Ansible.

6. Troubleshooting

Access Issues After Reboot

If you experience access issues after a reboot, first verify your SSH configuration and firewall settings within the Jupyter Notebook Terminal. A local firewall (UFW) is generally not required and may be interfering with access. Read more here: Do I need a Firewall on the GPU Server? If the issue persists, please disable your servers firewall or contact our support team for assistance: Support Contacts

Password-Based SSH Access

If you’re using a newer Linux distribution on your local machine (e.g. Ubuntu 24.04+), your SSH client may default to public key authentication, even when you’re trying to use a password.

If your password seems to be rejected immediately, try forcing password authentication explicitly:

bash

ssh -o PreferredAuthentications=password -o PubkeyAuthentication=no USERNAME@HOSTNAME -p PORT

Replace USERNAME, HOSTNAME, and PORT with your provided values.

This tells SSH to skip looking for keys and use the password method directly.

Prevent SSH Disconnects

Experiencing dropped SSH connections, especially on Windows? Keep your connection alive with this command:

bash

ssh -o ServerAliveInterval=30 -o ServerAliveCountMax=4 USERNAME@PUBLIC_HOST -p PORT

This sends a keep-alive packet every 30 seconds, and will retry up to 4 times if a response isn’t received. Say goodbye to frustrating disconnects! 🚀

Unstable Network Situations: SSH connections can be fragile with unstable networks. We strongly recommend a stable Private Wifi or wired ethernet connection. Mobile 📱, VPN, public Wifi (like at an Airbnb, Café or University), or Skylink connections may introduce intermittent connectivity issues. If using these connections, ensure your network supports reconnection attempts.

Also read more about HTTP(S) Access and About SSL Certificates.

Help on first connection

For any access-related issues, please contact support@trooper.ai or faster way on WhatsApp: +4961269289991.